Ideas for the small business: Listening

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The 1993 film Shadowlands has a telling scene in which C.S. Lewis (played by Anthony Hopkins) talks with his brother about the challenge of establishing a relationship with the young son of the woman he hopes to marry. "I don't know what to tell him or to say," says Lewis. "We don't have subjects in common to discuss." Lewis' brother replies, "You don't need something to tell or to say. Just talk with him." The insight stays with Lewis. The next time he and the boy are together they sit … [Read more...]